Refund policy

SHIPPED ORDERS - LIMITED RETURN POLICY:

Balloon World is a final sale wholesaler, however we accept the return of new, unused, unopened, and undamaged merchandise within 7 calendar days of the package delivery date. Shipments must be postmarked by the 7th day from the package delivery date to be eligible for a return. Returned items are subject to a 20% restocking fee and funds will be returned in the form of an online store credit code that can be used on future orders on balloonworldorlando.com.

• Returns without a valid Return Authorization Number will not be honored.
• Returns are processed within 48-72 hours of when we receive the product back.
• Because we are a final sale wholesaler, we do not offer refunds.
• Original shipping costs are not included in the value of the return.
• Balloon World does not cover the cost of return shipping.
• Returns must be in resellable condition.
• We reserve the right to discard items not purchased from Balloon World

We do not accept returns on the following items: Unused Helium or other gases, Custom Orders, Seasonal, Closeouts and Edible items.

If you received incorrect product or did not receive the merchandise ordered, contact us within 2 days of receiving shipment. If we made a mistake we will correct it with a replacement shipment or online credit code.

To request a return, please email us at sales@balloonworldorlando.com.